Refund & Cancellation Policy

IN CASE OF DAMAGED PRODUCT

• We will be happy to re send and replace the product and it will take 7 to 10 days, AMATYA needs to be notified of damaged product within 2 days from delivery date via email to amatya2520@mail.com.
• In the email, order number, image of invoice, 1 outer box image, 2 clear images & we also need unboxing videos of damaged products to be sent.
• In case of multiple item shipments, only the affected product can be returned and replaced.
• We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution. Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.

IN CASE OF MISSING PRODUCT

• AMATYA needs to be notified of missing product within 2 days from delivery date via email to amatya2520@mail.com
• In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box & unboxing video with all items received to be sent.
• We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product.
• Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.

IN CASE OF SPOILED PRODUCT

• AMATYA needs to be notified of spoilage of product within 2 days from delivery date via email to amatya2520@mail.com
• In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared.
• We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical.
• No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained We will work with you on providing an amicable solution.
• Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
• Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.

EXCHANGE OR RETURNS ARE PERMISSIBLE UNDER THE FOLLOWING CIRCUMSTANCES:

1. The product is damaged, or you have received the incorrect item.
2. The product's seal is broken upon delivery.
3. The product has expired before its delivery.
4. No items would be returned or refunded if they are bought in sale period or belongs to gifting category.
5. Any order-related discrepancies must be reported within 48 hours of delivery, along with a complete unboxing video for verification.

If your return meets the criteria, we will arrange for the item to be picked up from the same address. You will receive notification regarding the expected pick-up date.

For exchanges, the replacement product will be delivered to you within 3-7 days after the return pick-up is completed.

CANCELLATION:

• An order cancellation request will be accepted only if we have not yet shipped the product.
• If a cancellation request is accepted, you are entitled to get a refund of the entire amount.
• Amatya reserves the right to cancel or refuse to accept any order placed for various reasons, including but not limited to the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.